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There are more than 800 state and local ombudsman throughout the U.S. Almost
all state ombudsman are housed in state agencies on aging. Their mission is to
protect the health, safety, welfare, and rights of the elderly in nursing homes.
The local ombudsman can provide assistance with useful advice on finding a good
nursing home, assisting with admissions, investigating complaints, quality of
care issues, financial information, Medicaid eligibility, resident's rights,
Social Security information, estate problems, and / or alternative care options.
Below is a list of state ombudsmen, who can put you in touch with the ombudsman
serving your area. If any of the below addresses or phone numbers have changed
or are incorrect, please
e-mail
us with the correct information so we can update this page for other users.
Thank you!
Alabama
Virginia Moore-Bell
State LTC Ombudsman
AL Dept. of Senior Services
770 Washington Avenue
RSA Plaza, Suite 470
Montgomery, AL 36130
Tel: (334)242-5743
Fax: (334)242-5594
http://www.ageline.net
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Alaska
Ron Cowan
State LTC Ombudsman
Office of the State LTC Ombudsman
AK Mental Health Trust Auth.
550 West 7th Avenue
Suite 1830
Anchorage, AK 99501
Tel: (907)334-4480
Fax: (907)334-4486
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Arizona
Robert Nixon
State LTC Ombudsman
AZ Aging & Adult Administration
1789 West Jefferson 2SW 950A
Phoenix, AZ 85007
Tel: (602)542-6454
Fax: (602)542-6575
http://www.de.state.az.us/aaa/programs/ombudsman/default.asp
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Arkansas
Kathie Gately
State LTC Ombudsman
State LTC Ombudsman
AR Division of Aging & Adult Services
P.O.B. 1437
Slot 1412
Little Rock, AR 72203
Tel: (501)682-8952
Fax: 501-682-8155
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California
Joe Rodrigues
State LTC Ombudsman
CA Department on Aging
1600 K Street
Sacramento, CA 95814
Tel: (800)231-4024
Fax: (916)323-7299
http://www.aging.ca.gov/
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Colorado
Anne Meier
State LTC Ombudsman
The Legal Center
455 Sherman Street
Suite 130
Denver, CO 80203
Tel: (800)288-1376
Fax: (303)722-0720
http://www.thelegalcenter.org/services_older.html
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Connecticut
Teresa Cusano
State LTC Ombudsman
Office of the State LTC Ombudsman
CT Department of Social Services
25 Sigourney Street
12th Floor
Hartford, CT 06106-5033
Tel: (860)424-5200
Fax: (860)424-4808
http://www.ltcop.state.ct.us/
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Delaware
Tim Hoyle
State LTC Ombudsman
Division of Services for Aging & Adults
1901 North Dupont Highway
Main Admin. Bldg. Annex
New Castle, DE 19720
Tel: (302)255-9390
Fax: (302)255-4445
http://www.dsaapd.com/ltcop.html
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District of Columbia
Gerald Kasunic
State LTC Ombudsman
Legal Counsel for the Elderly
601 E Street, N.W.
A4-540
Washington, DC 20049
Tel: (202)434-2140
Fax: (202)434-6595
http://www.aarp.org/Articles/a2003-05-08-lce_longtermcare.htm
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Florida
Brian Lee
State LTC Ombudsman
Department of Elder Affairs
Florida State LTC Ombudsman Council
4040 Esplanade Way
Tallahassee, FL 32399
Tel: (888)831-0404
Fax: (850)414-2377
http://www.myflorida.com/ombudsman
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Georgia
Becky Kurtz
State LTC Ombudsman
Office of the State LTCO
2 Peachtree Street, NW
9th Floor
Atlanta, GA 30303-3142
Tel: (888)454-5826
Fax: (404)463-8384
http://www.georgiaombudsman.org/about_program.asp
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Guam
Lori Naputi
State LTC Ombudsman
GLSC Disability Law Center
113 Bradley Place
Hagatna, GU 96910
Tel: (671)922-4571
Fax: (671)477-4270
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Hawaii
John McDermott
State LTC Ombudsman
Executive Office on Aging
250 South Hotel Street
Suite 406
Honolulu, HI 96813-2831
Tel: (808)586-0100
Fax: (808)586-0185
http://www2.state.hi.us/eoa/
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Idaho
Cathy Hart
State LTC Ombudsman
Idaho Commission on Aging
P.O. Box 83720
3380 American Terrace, Suite 120
Boise, ID 83720-0007
Tel: (208)334-3833
Fax: (208)334-3033
http://www.idahoaging.com/programs/ps_ombuds.htm
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Illinois
Sally Petrone
State LTC Ombudsman
Illinois Department on Aging
421 East Capitol Avenue
Suite 100
Springfield, IL 62701-1789
Tel: (217)785-3143
Fax: (217)524-9644
http://www.state.il.us/aging
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Indiana
Arlene Franklin
State LTC Ombudsman
Indiana Division Disabilities\Rehab Services
402 W. Washington St., Room W 454
PO Box 7083
Indianapolis, IN 46207-7083
Tel: (800)545-7763
Fax: (317)232-7867
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Iowa
Debi Meyers
State LTC Ombudsman
Iowa Department of Elder Affairs
Clemens Building
200 10th Street
Des Moines, IA 50309-3609
Tel: (515)242-3327
Fax: (515)242-3300
http://www.state.ia.us/elderaffairs/
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Kansas
Patricia Hurley
State LTC Ombudsman
Office of the State LTC Ombudsman
900 SW Jackson Street
Suite 1041
Topeka, KS 66612
Tel: (785)296-3017
Fax: (785)296-3916
http://da.state.ks.us/care
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Kentucky
John Sammons
State LTC Ombudsman
Office of Aging Services
275 East Main Street
Frankfort, KY 40621
Tel: (502)564-6930
Fax: (502)564-4595
http://www.chs.state.ky.us
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Louisiana
Linda Sadden
State LTC Ombudsman
Office of Elderly Affairs
412 N. 4th Street, 3rd Floor
P.O. Box 80374
Baton Rouge, LA 70898-0374
Tel: (225)342-6872
Fax: (225)342-7144
http://wwwsrch2.doa.state.la.us/sdsprod/user/ServiceDetail
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Maine
Brenda Gallant
State LTC Ombudsman
Maine LTC Ombudsman Program
1 Weston Court
P.O. Box 128
Augusta, ME 04332
Tel: (207)621-1079
Fax: (207)621-0509
http://www.maineombudsman.org
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Maryland
Patricia Bayliss
State LTC Ombudsman
State LTC Ombudsman
Maryland Department of Aging
301 W. Preston Street
Room 1007
Baltimore, MD 21201
Tel: (410)767-1100
Fax: (410)333-7943
http://www.mdoa.state.md.us/Services/Ombudsman.html
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Massachusetts
Mary McKenna
State LTC Ombudsman
State LTC Ombudsman
Massachusetts Exec Office of Elder Affairs
1 Ashburton Place
5th Floor
Boston, MA 02108-1518
Tel: (617)727-7750
Fax: (617)727-9368
http://www.ma-elderaffiars.org
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Michigan
Sarah Slocum
State LTC Ombudsman
Michigan Office of Services to the Aging
7109 West Saginaw
P.O. Box 30676
Lansing, MI 48909
Tel: (517)335-1560
Fax: (517)373-4092
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Minnesota
Maria Michlin Email:
maria.michlin@state.mn.us
Click Here for Full Minnesota
Ombudsmen Listing
Acting State Ombudsman
Office of Ombudsman for Older Minnesotans - Minnesota Board on Aging
P.O. Box 64971
St. Paul, MN 55164-0971
Toll Free (800) 657-3591
Tel: (651)431-2555
Fax: (651)431-7452
http://www.mn.aging.org
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Mississippi
Anniece McLemore
State LTC Ombudsman
State LTC Ombudsman
MS Dept. of Human Services, Div. of Aging
750 North State Street
Jackson, MS 39202
Tel: (601)359-4927
Fax: (601)359-9664
http://www.mdhs.state.ms.us
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Missouri
Carol Scott
State LTC Ombudsman
Department of Health & Senior Services
P.O. Box 570
2023 St. Mary's Blvd.
Jefferson City, MO 65102
Tel: (800)309-3282
Fax: (573)526-4314
http://www.dhss.state.mo.us/senior_services/ombud.htm
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Montana
Kelly Moorse
State LTC Ombudsman
MT Dept. of Health & Human Services
P.O. Box 4210
111 N. Sanders
Helena, MT 59604-4210
Tel: (800)551-3191
Fax: (406)444-7743
http://www.dphhs.state.mt.us/sitc/index.htm
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Nebraska
Cindy Kadavy
State LTC Ombudsman
Division of Aging Services
P.O. Box 95044
Lincoln, NE 68509-5044
Tel: (402)471-2307
Fax: (402)471-4619
http://www.hhs.state.ne.us/ags/itcombud.htm
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Nevada
Gilda Johnstone
State LTC Ombudsman
Nevada Division for Aging Services
445 Apple Street
#104
Reno, NV 89502
Tel: (775)688-2964
Fax: (775)688-2969
http://www.nvaging.net/ltc.htm
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New Hampshire
Don Rabun
State LTC Ombudsman
NH LTC Ombudsman Program
129 Pleasant Street
Concord, NH 03301-3857
Tel: (603)271-4704
Fax: (603)271-5574
http://www.dhhs.state.nh.us/DHHD/DEAS/default.htm
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New Jersey
William Isele
State LTC Ombudsman
Office of Ombudsman for Institutional Elderly
P.O. Box 807
Trenton, NJ 08625-0807
Tel: (609)943-4026
Fax: (609)943-3479
http://www.state.nj.us/health/senior/sa_ombd.htm
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New Mexico
Katrina Hotrum
State LTC Ombudsman
New Mexico State Agency on Aging
1410 San Pedro, NE
Albuquerque, NM 87110
Tel: (505)255-0971
Fax: (505)255-5602
http://www.nmaging.state.nm.us/vlunteer.html#ombuds
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New York
Martha Haase
State LTC Ombudsman
New York State Office for the Aging
2 Empire State Plaza
Agency Building #2
Albany, NY 12223-0001
Tel: (518)474-7329
Fax: (518)474-7761
http://ombudsman.state.ny.us
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North Carolina
Sharon Wilder
State LTC Ombudsman
North Carolina Division of Aging
2101 Mail Service Center
Raleigh, NC 27699-2101
Tel: (919)733-8395
Fax: (919)715-0868
http://www.dhhs.state.nc.us/aging/ombud.htm
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North Dakota
Helen Funk
State LTC Ombudsman
Long Term Care Ombudsman Prog.
Aging Services Division
600 E. Boulevard Avenue
Dept. 325
Bismarck, ND 58505
Tel: (800)451-8693
Fax: (701)328-2539
http://lnotes.state.nd.us/dhsweb.nsf/SewrvicePages/AgingS
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Ohio
Beverley Laubert
State LTC Ombudsman
Ohio Department of Aging
50 W Broad Street
9th Floor
Columbus, OH 43215-3363
Tel: (614)466-1221
Fax: (614)644-5201
http://www.goldenbuckeye.com
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Oklahoma
Esther Houser
State LTC Ombudsman
Long Term Care Ombudsman Prog.
DHS Aging Services Division
2401 N.W. 23rd Street
Suite 40
Oklahoma City, OK 73107
Tel: (405)521-6734
Fax: (405)522-6739
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Oregon
Meredith Cote
State LTC Ombudsman
Oregon Office of the LTC Ombudsman
3855 Wolverine NE
Suite 6
Salem, OR 97305-1251
Tel: (503)378-6533
Fax: (503)373-0852
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Pennsylvania
Susan Getgen
State LTC Ombudsman
Pennsylvania Department of Aging
555 Walnut Street, 5th Floor
P.O. Box 1089
Harrisburg, PA 17101
Tel: (717)783-7247
Fax: (717)772-3382
http://www.aging.state.pa.us/aging
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Puerto Rico
Carmen Matos
State LTC Ombudsman
Puerto Rico Governor's Office of Elder Affair
Call Box 50063
Old San Juan Station
San Juan, PR 00902
Tel: (787)725-1515
Fax: (787)721-6510
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Rhode Island
Roberta Hawkins
State LTC Ombudsman
Alliance for Better Long Term Care
422 Post Road
Suite 204
Warwick, RI 02888
Tel: (401)785-3340
Fax: (401)785-3391
http://www.stateomb@alliancebltc.org
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South Carolina
Jon Cook
State LTC Ombudsman
SC DHHS, Office on Aging
P.O. Box 8206
Columbia, SC 29202-8206
Tel: (803)898-2850
Fax: (803)898-4513
http://www.dhhs.state.sc.us/NR/exeres/852C4711-44F2-4976-85
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South Dakota
Donna Fischer
State LTC Ombudsman
Department of Social Services
SD Office of Adult Services & Aging
700 Governors Drive
Pierre, SD 57501-2291
Tel: (605)773-3656
Fax: (605)773-6834
http://www.state.sd.us/social/ASA/services/ombudsman.htm
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Tennessee
State LTC Ombudsman
TN Commission on Aging and Disability
Andrew Jackson Bldg.
500 Deaderick Street, Ste. 825
Nashville, TN 37243
Tel: (615)741-2056
Fax: (615)741-3309
http://www.state.tn.us/comaging/ombudsman.html
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Texas
John Willis
State LTC Ombudsman
State Long Term Care Ombudsman Prog.
Texas Department on Aging
4900 N. Lamar Blvd, 4th Floor
P.O. Box 12786
Austin, TX 78711
Tel: (512)438-4356
Fax: (512)438-4374
http://www.tdoa.state.tx.us
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Utah
Chad McNiven
State LTC Ombudsman
Department of Human Services
Utah Division of Aging & Adult Services
120 North 200 West
Room 325
Salt Lake City, UT 84103
Tel: (801)538-3910
Fax: (801)538-4395
http://www.hsdaas.utah.gov/ltco.htm
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Vermont
Jacqueline Majoros
State LTC Ombudsman
Vermont Legal Aid, Inc.
264 N. Winuski Avenue
P.O. Box 1367
Burlington, VT 05402
Tel: (802)863-5620
Fax: (802)863-7152
http://www.dad.state.vt.us/ltcinfo/ombudsman.html
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Virginia
Joani Latimer
State LTC Ombudsman
VA Association of Area Agencies on Aging
530 East Main Street
Suite 800
Richmond, VA 23219
Tel: (804)644-2923
Fax: (804)644-5640
http://www.vaaaa.org
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Washington
Kary Hyre
State LTC Ombudsman
State LTC Ombudsman Program
South King County Multi-Service Center
1200 South 336th Street
P.O. Box 23699
Federal Way, WA 98093
Tel: (800)422-1384
Fax: (253)815-8173
http://www.ltcop.org/index.htm
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West Virginia
Larry Medley
State LTC Ombudsman
West Virginia Bureau of Senior Services
1900 Kanawha Boulevard East
Charleston, WV 25305-0160
Tel: (304)558-3317
Fax: (304)558-0004
http://www.state.wv.us/zseniorwv.us/seniorservices/
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Wisconsin
George Potaracke
State LTC Ombudsman
Wisconsin Board on Aging & Long Term Care
1402 Pankratz Street
Madison, WI 53704-4001
Tel: (608)246-7014
Fax: (608)246-7001
http://longtermcare.state.wi.us
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Wyoming
Deborah Alden
State LTC Ombudsman
Wyoming Senior Citizens, Inc
756 Gilchrist, P.O. Box 94
Wheatland, WY 82201
Tel: (307)322-5553
Fax: (307)322-3283
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