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Staff service skills test:

Inservice handout


Everyone knows the golden rule, and this concept of treating others as you'd like to be treated is the basis of all good customer service. If you don't like the way you're treated by any business, you know you'll be going elsewhere the next time. That's what you want to prevent when you do your job.

Are you doing the best you can? Are your service skills up to par? Do you work in tandem with the other members of your department? Are you aligned with the company's mission?

Take a few minutes to quiz yourself and see.

Do I consistently give good service? __Y __N
Do I leave a bad mood or personal problem "outside"? __Y __N
Do I attempt to sound interested and personable? __Y __N
Do I avoid acting rushed and impatient? __Y __N
Do customers feel that I always meet my commitments? __Y __N
Do I still look forward to doing my job? __Y __N
Am I approachable for help or service? __Y __N
Am I easy to work with? __Y __N
Do co-workers welcome opportunities to work with me? __Y __N
Do I have a reputation as a reliable, trustworthy employee? __Y __N
Do I give 100 percent to every job that is put before me? __Y __N

If you can answer all these questions positively, then you've got a great foundation from which to build your service skills. If you answered two or three negatively, then you have the perfect focus for self-improvement.

If you answered negatively to more than three questions, you might want to speak to your supervisor about training or motivation issues. Almost any shortage of skills can be addressed and corrected.